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Alan is the Owner and Managing Director of Venturehaus. He is a Senior Executive with personal CEO and Board-level experience in Banking and Securities organisations, and a Managing Director with proven success in developing businesses and client relationships at senior levels.
He has a track record of building, re-structuring and managing financial services businesses in UK and European onshore and offshore markets, and also has extensive operations management, business improvement, and quality assurance expertise.
He now has over 30 years of in-depth financial services experience, covering all aspects of Wholesale and Retail Banking, Securities, and Investment Management. After an accomplished, international 22-year career with one of the world’s leading financial organisations (Citibank), he led the creation of a business consulting practice for IBM in banking, before setting up Venturehaus in 2002. During this long career Alan held executive management positions in customer and business strategy; region, country, subsidiary and branch management; corporate and institutional client relationship management; transaction banking product management and sales; middle and back-office administration; and treasury, banking and investment operations. He was latterly the Programme Director for the operational elements of the pan-European optimisation programme (a major restructuring and transformation of the legal vehicle structures, operational footprint and banking platforms across all 18 Western European countries), and the Regional Director of Quality for the UK and Ireland offshore markets. Alan has a Masters degree from Oxford University, has worked in the UK, US and Continental Europe, and is bilingual in German and fluent in French.
He has co-developed Venturehaus’ Design for Operational Excellence™ approach, including methodologies, training curricula and business process simulations specifically designed for financial services businesses. He has been involved in most of Venturehaus’ engagements with over 50 financial institutions clients, at both an executive and a delivery level, and has personally advised, trained and coached over 1,000 executives and senior managers across the industry.
Paul is a Director of Venturehaus, and former Quality Leader at GE Capital and GE Life, and a recognised expert in the strategic deployment of Lean in financial services. Paul has successfully deployed Lean in multiple financial and other services environments across both front and back offices and is the principal architect of Venturehaus’ own approach to Lean in Services.
He has taken the lead in over 150 successful Lean interventions generating benefits in excess of £250million and has personally trained and coached over 250 Lean Experts. Prior to joining Venturehaus in 2005, Paul was a Lean Leader at GE Life and GE Commercial Finance, where he was responsible for the strategy, planning and roll-out of Lean across Europe and his work was instrumental in the integration into GE’s Lean Sigma initiative. At GE, Paul was recognised globally for the successful launch of Lean into the company’s financial services businesses.
Before joining GE, Paul had demonstrated a track record in Change Management, Six Sigma and Business Process Re-Engineering in the Aerospace industry where, for instance, he was Head of the Pan-European Continuous Improvement Programme at FLS. He has 20 years of management experience in both Sales and Operational roles and has considerable leadership experience from his time as a commissioned officer in the RAF. Paul has an honours degree in Engineering from Portsmouth University.
Paul has been involved in almost all of Venturehaus’ Lean engagements, and has also trained Lean experts at 2 major global consultancy firms. He has led Lean deployments in RBC Dexia Investor Services, AEGON Scottish Equitable, Barclays, CIT, ABN AMRO and Department for Work and Pensions (the largest Lean deployment to date in Europe), and has also run Lean engagements at Capital One, Barclaycard, and Standard Life.