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Operational Excellence in Financial Services
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Simulation Products

Premium Service™

Premium Service™

Premium Service™ is a Process Simulation designed specifically for use within the Insurance industry. Premium Service™ simulates an Insurance Services BPO company, providing premium processing and accounting services on behalf of 3 insurance brokers and an underwriting company. The Core Process involves the underwriting administration and accounting of Premium Advice Notifications on behalf of the Brokers and Premium Income Reporting to the Underwriter.

Whilst many of the organisational and process issues inherent in the Premium Service business are exaggerated, they are derived from real and typical issues found in most service companies. Such issues are prevalent in most transaction processing operations, and the role play simulation helps students to learn, understand and apply the concepts and tools of Six Sigma process improvement within a familiar context.

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