Simulation Products LoanHaus™LoanHaus™ is the fourth industry-specific training product launched by Venturehaus since 2004, adding another unique dimension to their portfolio of financial services training courses and role-play simulations, which includes Premium Service™(Insurance Premium Accounting); Activator™ (Personal, Premier and Private Bank Account Opening) and VentureCard™ (Credit Card Applications Processing).As part of Venturehaus’ Six Sigma, Lean and Operational Excellence training programmes, LoanHaus™ enables students from banking and other financial services organisations to learn and apply Process Improvement methods and techniques within a familiar, relevant and therefore memorable context. LoanHaus™ has been designed fully to represent the departmental operations and processes involved in the processing, approval and administration of customer applications for personal loans. LoanHaus™ recreates the front, middle and back offices of a lending business belonging to a major bank. The unit processes loan applications on behalf of intermediaries selling Motor, Cash and Debt Consolidation Loans across 3 customer segments: sub-prime, prime and super-prime. The core process is paper based and involves compliance and Know Your Customer procedures, credit scoring, risk referrals, loan approval and administration of the loan repayment terms. Also incorporated are internal Service Level Agreements and management reporting. The organisational and process issues inherent in the operational unit are derived from real and typical issues found in most retail financial services companies, adding a stark realism to the training experience. With typical cultural, operational, procedural and process issues built into the role-play game from the start, LoanHaus™ serves as a highly relevant and practical case study to be used for training purposes. It provides students with the opportunity to run a Lean Event and/or a full Six Sigma DMAIC improvement project on the underlying lending business in a realistic but simulated environment, teaching them how to conduct such projects in real life when they return to their offices. Other Simulation Products |
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